Ordering and Delivering Registration Keys
Frequently Asked Questions

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How can I place an order?

Placing an order is very simple and easy. Most orders for macOS products are processed by our sales partner PayPro Global. To begin the order process, click on the word Order page next to the product you want to place an order for. You will be directed to the order page of PayPro Global.

1. Set the language and currency options to your personal needs. The price can be displayed in Euro, US Dollar, and more than 130 other international currencies. Price quotations are computed based on the Dollar or Euro price, depending on your contry and choice The final price including taxes can only be computed after you have specified the country of delivery.
2. Adjust the number of products you want to order, if needed.
3. Enter your personal information.
4. Choose a payment option.
5. Follow the instructions given.
6. When your payment has been confirmed, you will receive your registration code immediately. A valid commercial invoice can be printed. You will additionally receive a copy of registration and invoice by email.

How does an order look like?

The following picture shows an example:

How is the product delivered?

Registrations for our macOS products are always delivered electronically. They are sent to you by webpage and email from PayPro Global together with an invoice immediately after your payment has been confirmed.

Each registration is sent to you as a key code, a sequence of letters and digits that can be entered or copied into the application you ordered the usage license for. The key code will then be validated via Internet, unlocking all features of the application for unlimited use. If you ordered multiple registrations, you will receive multiple keys. Each copy of the application automatically keeps track which key of which order you used to unlock it. The chapter Registering and Unlocking the Software in the reference manual of the application has very detailed instructions on how to work with the registration keys.

Can I unlock your software without an Internet connection?

If you are in an environment where Internet is not available or not permitted, it may still be possible to arrange an individual solution, but this will be an exception. This courtesy offering requires access to another Macintosh system with Internet connection running macOS 10.12 or later. Contact us with your postal address for further details.

Can I specify different addresses for billing and delivery?

Yes, this is possible without problems. The order form at the PayPro Global website can handle this. You can place an order on behalf of a different person who will receive the registration key by email. Click the switch License to another person on the order page to activate this feature.

Can I return a registration file or cancel the contract and get a refund?

You can test and evaluate the software thoroughly before placing an order. For this reason we have to assume that an order is binding after you have decided to purchase a permanent usage license and the associated registration.

In general, returning a registration after delivery is not possible. In some countries, a right to withdraw from the contract may be available by law for a certain time period, however. Please see the refund policy of PayPro Global for detailed information. Your rights of cancellation in case of product deficiencies remain always unaffected, of course.

How can I pay?

Available payment options can depend on country, selected currency and the device you are using to place the order. Most credit cards and PayPal are accepted worldwide. More than 70 payment methods can be available. Some methods, like wire transfer or purchase order are subject to additional fees. The order page will indicate the details depending on the current situation.

What currencies can I use?

PayPro Global accepts Euro and US Dollar as main currencies. More than 130 additional currencies are available as well. Use the pop-up menu in the right corner of the order page to get the complete list.

Will I receive a valid invoice?

Yes, a legally valid invoice will be created as webpage or PDF document just after your order has been completed. You can download the document.

What about value-added tax or other sales taxes?

After you have entered your personal information in the order form, the correct taxes applicable to you will automatically be computed in compliance with local and international laws.

• Consumer customers in Germany pay additional 19 % VAT.
• Customers in other countries pay additional taxes in compliance with the respective national laws for the sale of digital software licenses. The rates are different in each country.
• Business customers in the European Union which specify their VAT ID Number don't need to pay any additional taxes. Click the switch Business purchase on the order page to activate this feature.

Can I purchase licenses in all countries?

Unfortunately no. Due to export regulations, delivery to the following countries or regions is currently not possible:

• Afghanistan
• Belarus
• Crimean Peninsula
• Cuba
• Iran
• Iraq
• Myanmar (Burma)
• North Korea
• Russia
• Somalia
• Sudan
• South Sudan
• Syria
• Venezuela
• Yemen

This list is subject to change depending on current export restrictions.

My online order was interrupted so I don't know its current status. Can you track or cancel my order?

We don't process your order, so unfortunately we cannot help you. If you like to review your data or the current status of an order, please use the Order Lookup page of PayPro Global.

Who is responsible for processing the order and its payment?

The Canadian company PayPro Global is the authorized e-commerce reseller for the software licenses: